Chapter 9 | SOME COMMON PATTERNS| Quiz and Test 1.The four key questions that business documents
aim to answer are: What should we do?, How should we/will we/did we do it?, Should we do it?, and Why did it happen? 2.The primary patterns of business documents include providing an overview, requesting clarification, presenting alternatives, and explaining processes. 3.Clarity about the question being answered is not important when crafting document introductions.