Chapter 19 Summary : LOOK FOR THE QUESTION Identifying Reader's Questions in Problem Solving Once the problem's basic components are defined, understanding the reader's questions becomes crucial. This inquiry varies based on the reader's progress toward a solution. Clarifying whether the reader has already taken steps to solve the problem can simplify the writing process significantly. Common Reader Circumstances Readers may encounter one of seven typical scenarios regarding their problem-solving journey: 1. Uncertainty in Steps : They do not know how to transition from R1 to R2. 2. Doubt in Solutions : They think they know how to get from R1 to R2 but lack
certainty. 3. Knowledge Without Implementation : They are sure about how to get from R1 to R2 but are unsure of the implementation process. Variations on Common Scenarios These scenarios include: 1. Failed Implementation : They presumed they had a solution but it failed to work. 2. Choice among Solutions : They have multiple potential solutions but are uncertain which to choose. Less Common Situations These situations consist of: 1. Unclear Goals : They understand R1 but cannot sufficiently articulate R2 to seek solutions.
2. Ambiguity in Status : They know R2 but are not certain they are at R1, as seen in typical benchmarking studies. Mapping Reader’s Situations to Introductions Exhibit 34 demonstrates how to align the elements of a problem definition with introductions for each of the seven reader scenarios, focusing on each specific situation and corresponding questions to identify the reader's needs effectively.