Chapter 9 | Quotes From Pages 74-81 1.The overwhelming number of documents are written to tell people what action to take in various situations. 2.You should approve this request because: Resolution of the problem cannot wait. 3.The trick here is to begin your thinking by literally laying
out the present process as they do it now. 4.We want to do X; We have alternative ways of doing it; Which one makes the most sense? 5.One common memorandum is one requesting approval to spend money.